隐私政策

PRIVACY POLICY

At REINES GRUPO INMOBILIARIO, S.L. (hereinafter, "REINES"), protecting your personal data is a priority. This Privacy Policy explains in detail how we collect, use, and protect your personal information in connection with our website, https://reines.es (the "Website"), and the real estate services provided through it.

This Privacy Policy has been drafted in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), accurately reflecting the technical and operational architecture of our systems.

1. DATA CONTROLLER

Data Controller:
REINES GRUPO INMOBILIARIO, S.L.

Tax Identification Number (N.I.F.):
B-74243049

Registered Office:
Calle Chile No. 4,
Las Rozas, 28290,
Madrid, Spain

Telephone:
+34 911 997 946

Data Protection Contact Email:
info@reines.es

Joint Controllership and Office Network

REINES operates through a network of company-owned and affiliated/franchised offices.

Depending on the office responsible for managing the property in which you are interested or the office assigned to you, such office may act either as a Joint Controller or as a Recipient of your personal data for the specific purpose of managing the purchase, sale, or rental transaction.

2. PERSONAL DATA WE COLLECT

We collect the information necessary to provide the advanced real estate services offered through our Inmoqueenplatform, including:

1. Identification and Contact Data

• First name and surname

• National Identity Document (DNI/NIE), where required for reservations and contracts

• Postal address

• Email address

• Telephone number

• Skype username (for video calls)

2. Profile and Preference Data (Property Requirements)

Information relating to your housing preferences, including:

• Preferred area

• Budget

• Property type

This information is used to configure your saved property requirements and automated property alerts.

3. Financial and Transaction Data

• Reservation history

• Payment confirmations

• Billing information

• For corporate clients, tax information, including company registration number (CIF) and company name

4. Browsing and Location Data

• IP address

• Device information

• Where you have granted permission, your precise geolocation to enable the Geographic Radius Searchfunctionality on our interactive maps.

5. Calendar and Scheduling Data

Where you use our calendar synchronization feature, we process information relating to your events and availability for the purpose of arranging property viewings.

6. Multimedia Content

Where you are marketing a property through our platform, we process photographs and videos of the property.

Such content may be processed using Artificial Intelligence technologies for purposes including image enhancement and privacy protection, such as automatic licence plate blurring.

3. PURPOSES OF PROCESSING AND LEGAL BASIS

We process your personal data for the following legitimate purposes:

4. RECIPIENTS OF PERSONAL DATA

To fulfil the purposes described above, your personal data may be disclosed to the following recipients:

1. REINES Network Offices

Your information may be shared with the REINES office assigned to your geographical area or responsible for the property in which you are interested in order to arrange property viewings and manage the related transaction.

This includes the exchange of information necessary to calculate and distribute commissions between the listing office, managing office, and selling office.

2. Technology Provider (Data Processor)

IMPROVE TECHNOLOGY, S.L. provides the technical infrastructure, database management, hosting, and maintenance of the Inmoqueen platform.

It accesses personal data solely for the purpose of providing these technical services and acts as a Data Processor on behalf of REINES.

3. Cloud Service Providers

Our service providers include:

• Amazon Web Services (AWS) – data hosting and file storage (Amazon S3)

• Google LLC – mapping services, analytics, and authentication

• Stripe – payment processing

4. External Real Estate Portals

Where you request the publication of your property, basic property information (and contact information where applicable) may be published on third-party real estate portals including:

• Idealista

• Fotocasa

• ThinkSpain

5. Public Authorities

Where legally required, your personal data may be disclosed to:

• Spanish Tax Agency

• Notaries Public

• Land Registries

• Other competent public authorities

for the purpose of completing real estate transactions or complying with legal obligations.

5. INTERNATIONAL DATA TRANSFERS

Our technological infrastructure relies on global service providers. Consequently, certain processing activities involve transfers of personal data outside the European Economic Area (EEA), specifically to the United States.

The following providers may process personal data outside the EEA:

• Google LLC

• Microsoft Corporation

• Stripe, Inc.

• Amazon Web Services (AWS)

These providers participate in the EU–U.S. Data Privacy Framework (DPF), ensuring that personal data transferred to them is afforded a level of protection considered adequate and essentially equivalent to that guaranteed within the European Union, in accordance with the European Commission's Adequacy Decision.

6. DATA RETENTION PERIODS

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with applicable legal obligations.

Specifically:

User Account Data

Your personal data will be retained for as long as your account remains active.

Following account deletion, your data will be blocked and retained for a period of five (5) years in order to address any potential legal liabilities.

Transaction Data

Data relating to payments, invoices, and commercial transactions will be retained for four (4) years, in accordance with Spanish tax legislation.

Property Alerts and Saved Property Requirements

These data will be retained until you unsubscribe from the alert service or delete your saved property requirements.

7. YOUR RIGHTS

You may exercise the following rights at any time by sending a written request to:

info@reines.es

You have the right to:

• Right of Access – to obtain confirmation as to whether we process your personal data and to access such data.

• Right to Rectification – to request the correction of inaccurate or incomplete personal data. You may also update certain information directly through your "My Account" profile.

• Right to Erasure ("Right to be Forgotten") – to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected.

• Right to Object – to object to processing based on our legitimate interests or for direct marketing purposes.

• Right to Restriction of Processing – to request that processing of your personal data be restricted in certain circumstances provided for by applicable law.

• Right to Data Portability – to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or XML) and to transmit those data to another controller where technically feasible.

You also have the right to lodge a complaint with the competent supervisory authority if you consider that the processing of your personal data infringes applicable data protection legislation.

In Spain, the competent authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD).

8. SECURITY MEASURES

REINES and its technology provider have implemented appropriate technical and organisational measures to ensure the confidentiality, integrity, and availability of personal data.

These measures include, among others:

• HTTPS (SSL/TLS) encryption for all communications with the Website.

• Encryption of passwords and API credentials.

• Daily backups and redundant storage using Amazon Web Services (AWS S3).

• Role-Based Access Control (RBAC), implemented through Spatie Permissions, ensuring that access to personal data is limited exclusively to authorised personnel according to their operational responsibilities.

Although REINES implements industry-standard security measures, no system connected to the Internet can guarantee absolute security. Accordingly, while we make every reasonable effort to protect your personal data, we cannot guarantee the complete security of information transmitted electronically.

Perfecto. Aquí tienes la traducción completa de la Cookie Policy, manteniendo el mismo estilo jurídico y terminología conforme al GDPR y al inglés legal utilizado en sitios web internacionales.

COOKIE POLICY

1. WHAT ARE COOKIES?

A cookie is a small text file stored in your browser when you visit almost any website. Its purpose is to enable the website to remember your visit when you return to it.

Cookies generally store technical information, personal preferences, content customisation, usage statistics, links to social networks, access to user accounts, and similar information.

The website https://reines.es uses both first-party and third-party cookies to ensure the proper technical functioning of the platform, manage payment security, and provide advanced features such as interactive maps.

2. TYPES OF COOKIES USED

According to the entity managing them

We use:

• First-Party Cookies, set from our own servers (Inmoqueen/AWS infrastructure).

• Third-Party Cookies, set by external providers such as Google and Stripe.

According to their purpose

A. Strictly Necessary Technical Cookies

(These cookies do not require user consent.)

These cookies are essential for the Website to function correctly. Without them, you would not be able to browse the Website, log into your account, or make property reservations.

Security and Session Cookies

The Website is built using the Laravel framework, which installs cookies such as XSRF-TOKEN and laravel_sessionin order to:

• identify you as a unique user during your visit;

• maintain your authenticated session within the private area; and

• protect forms against Cross-Site Request Forgery (CSRF) attacks.

Secure Payment Cookies

The Stripe payment gateway installs cookies such as __stripe_mid and __stripe_sid to detect and prevent fraudulent payment transactions.

These cookies are essential for ensuring the security of online payments.

B. Functionality and Preference Cookies

These cookies allow the Website to remember information so that you can access the service with personalised features.

Google Maps

Google Maps uses cookies to remember:

• your last map location;

• zoom level; and

• display preferences when searching for properties.

Language Preferences

These cookies remember your preferred language for future visits.

C. Analytics Cookies

Analytics cookies allow us to measure the number of users and perform statistical analyses regarding how visitors use the Website.

This information enables us to improve the products and services we offer.

For this purpose, we use Google Analytics.

3. COOKIE INVENTORY

4. INTERNATIONAL DATA TRANSFERS

The use of third-party cookies (including Google and Stripe cookies) may involve the processing of certain personal data on servers located in the United States.

These providers ensure an adequate level of data protection by participating in the EU–U.S. Data Privacy Framework (DPF).

Further information regarding the processing of personal data by these third parties is available in their respective Privacy Policies.

5. MANAGING AND DISABLING COOKIES

You may allow, block, or delete cookies through your browser settings.

Instructions for the most common browsers are available below:

• Google Chrome: Settings → Privacy and Security → Cookies and Other Site Data.

• Mozilla Firefox: Settings → Privacy & Security.

• Microsoft Edge: Settings → Cookies and Site Permissions.

• Safari: Preferences → Privacy.

Important Notice

If you disable strictly necessary cookies (including laravel_session or Stripe security cookies), you may be unable to:

• sign in to your account;

• manage your saved favourite properties;

• complete online property reservations; or

• access certain secure areas of the Website.